2021 CRO Quality Benchmarking Report

KNOW WHAT TO EXPECT

BEFORE YOU SELECT A CRO

Find out what other sponsors say about working with Worldwide.

Industry Standard Research asked biopharma and pharmaceutical executives from North America, Europe, and Asia to rate more than three dozen Phase II-III CRO providers on staff, delivery, budget, loyalty, and more.

HEAR WHAT THEY’RE SAYING

Our people are second to none. Sponsors said our project managers are “unsurpassed” and that Worldwide teams are the “most responsive” and “easiest to work with.”

We offer unbeatable operational excellence. Our “commitment to data integrity,” an “engaged executive management” team, and “high-quality deliverables” are just part of what sponsors say make us the industry leader for Phase II/III delivery, services, and staff.

Don’t just take our word for it. Sponsors call us “responsive,” and praise us for “good recruitment strategy and timely communications.” Additionally, we’re recognized for our “overall expertise and knowledgeable teams,” with kudos for “fast turnaround” on projects.

Our customer loyalty says it all. The “positive experiences” our teams provide, combined with a steadfast commitment to excellence, are why our sponsors recommend us and choose to work with Worldwide again and again.

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WORLDWIDE RANKED AS A TOP PERFORMER ACROSS THE BOARD. THAT’S WHY WE’RE THE #1 OVERALL CRO AND A LEADER IN CUSTOMER LOYALTY.

WORLDWIDE OUTPERFORMED OTHER CROS IN:

DELIVERY FACTORS:

Data quality

Easy to work with

Operational excellence

Patient/volunteer recruitment

Technology for real-time access to data

STAFF CHARACTERISTICS:

Project manager quality

Responsiveness

Study design expertise

Timely project communications

BUDGET FACTORS:

Appropriateness of change orders

Cost

RATING METHODOLOGY

As rated by customers for Phase II-III CRO services. Respondents were required to pass several screening criteria to qualify and participate in this survey:

Must work at a pharmaceutical company, biotech company, or medical device company
Must have responsibility in at least one of several relevant areas such as Clinical Operations, Project Management, Executive Management, or Research and Development Management
Must have involvement with outsourced Phase II-III trials within past 12 months

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